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Daily UX Writing Challenge

Daily UX Writing has a brilliant 15-day challenge to flex your UX copy skills and keep them well-oiled. Starting out as a UX writer, it was an excellent opportunity to practice.

Determining Tone of Voice

The Tone of Voice for a product's copy can be described in four dimensions, according to the NN Group. The  dimensions include, but are not limited to: 

serious

respectful

formal

matter-of-fact

vs     funny

vs     irreverent

vs     casual

vs     enthusiastic

These guidelines are going to be used to determine the ToV for each challenge. In a few cases, where the particular attribute does not apply, I have replaced it with a more suitable descriptor.

 

Key principle:

Don't try to make the user feel something, but resonate with what they are already feeling.

Can be viewed only on desktop browsers

Airport-pana.png

Day 1

๐Ÿ“œ Scenario

โ€‹

A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.

โšก๏ธ Challenge

โ€‹

Write a message from the airline app notifying them of the cancellation and what they need to do next.

๐Ÿ“Œ Constraints

โ€‹

Headline: 45 characters

Body: 175 characters max

Button(s): 25 characters max

Solution

Your Flight SG-797 to Delhi has been cancelled

โ€‹

Your flight has been cancelled due to bad weather. We deeply apologize for the inconvenience.

 

You can either book a new flight at no additional cost, or head to the nearest airline counter so we can assist you. 

User State of Mind: 

Anger ๐Ÿ˜ก, Shock ๐Ÿ˜ง, Anxiety ๐Ÿ˜ฃ

Tone of Voice: 

Serious, Respectful, Formal, Sympathetic

Note: 

Right now, we have a user who is tired, angry and not in the mood for fun and games. They are already at the airport. They have been on a multi-leg journey for several hours. They just want to go home. Keep the tone serious / respectful / and formal – but also try to be sympathetic and reassuring at the same time.

Mobile inbox-pana.png

Day 2

๐Ÿ“œ Scenario

โ€‹

A user is a working parent, and a big sports fan, in the midst of their favourite sports season, who can no longer attend games.

โšก๏ธ Challenge

โ€‹

Write a promotional screen for an app that lets a user choose teams, sends game reminders, real-time score updates and highlight videos.

๐Ÿ“Œ Constraints

โ€‹

Headline: 40 characters

Body: 175 characters max

Button(s): 25 characters max

Solution

Don’t miss out on a single game!

โ€‹

Life getting in the way? We understand.

โ€‹

That’s why SportsBug bugs you with real-time score updates, game reminders and highlight videos for only your favourite teams!

 

What are you waiting for?

User State of Mind:

Disappointed ๐Ÿ˜ž, Busy ๐Ÿคฏ, Tired ๐Ÿฅฑ, Curious ๐Ÿฅฑ

Tone of Voice: 

Serious, Respectful, Casual, Enthusiastic

Note: 

Our user is a busy person who is probably tired from their daily activities. They must be disappointed that they cannot attend the games, even though they are raring to go. They are excited, curious, but also in low spirits. Our copy needs to inject some spark and energy into their day. That’s why we go with a ToV that is serious (We don’t want to make fun of them) but also respectful and enthusiastic.

Mobile login-pana (1).png

Day 3

๐Ÿ“œ Scenario

โ€‹

The user entered the wrong email address to sign in to their account.

โšก๏ธ Challenge

โ€‹

Tell the user to enter the right email.

๐Ÿ“Œ Constraints

โ€‹

40 characters max

Solution

Enter your email

You forgot again, didn’t you? *Sigh*

User State of Mind: 

Possibly impatient ๐Ÿ˜’

Tone of Voice: 

Funny, Irreverent, Casual

Note: 

  • Tone can range from dry and boring to fun and snarky

Other alternative tones: 

That doesn't seem right.. please try againโ€‹

Please enter the correct email

In no time-pana.png

Day 4

๐Ÿ“œ Scenario

โ€‹

A user is in their favorite supermarket. They open the supermarket’s app on their phone to see what’s on sale and are greeted by a promotion.

โšก๏ธ Challenge

โ€‹

Write a promotional home screen for a subscription service that delivers groceries to the user once-a-month for a flat fee.

๐Ÿ“Œ Constraints

โ€‹

Headline: 45 characters

Body: 175 characters max

Button(s): 25 characters max

Solution

Say goodbye to long lines and heavy bags!โ€‹

โ€‹

We now deliver your monthly groceries to your doorstep, for a one-time fee, starting at โ‚น500. 

Save time for more important things.

User State of Mind: 

Curious ๐Ÿง, Excited ๐Ÿคฉ

Tone of Voice: 

Serious, Respectful, Casual, Enthusiastic

Note: 

  • Neutral to the location of the user, and remains relevant even if they are currently at the supermarket.

  • Address the usual pain points of grocery shopping

Day 5

๐Ÿ“œ Scenario

โ€‹

The user works in graphic design. While critiquing a design in a mobile app, their phone abruptly turns off. When they restart the phone, they reopen the app.

โšก๏ธ Challenge

โ€‹

Write a message that the user will read immediately upon opening the app. What do they need to know? What steps (if any) do they need to take to recover their content? What if they can't recover the content?

๐Ÿ“Œ Constraints

โ€‹

Headline: 40 characters

Body: 140 characters max

Button(s): 20 characters max

Solution

Invision shut down unexpectedlyโ€‹

โ€‹

Don't worry, we've tried our best to recover your unsaved files. You can also look for the latest version of your files under My Documents

User State of Mind: 

Anxious ๐Ÿ˜Ÿ, Irritated ๐Ÿ˜ค

Tone of Voice: 

Serious, Respectful, Casual, Sympathetic

Note: 

  • The user is thinking "What the hell just happened?" So start the message with that

  • Reassure the user about what happened to their data. 

  • People hate losing things unexpectedly. They may not be in the mood for humour.

Day 6

๐Ÿ“œ Scenario

โ€‹

It’s Monday. A user has just gotten into their car to drive to work. They plug their phone into the car and start driving.

โšก๏ธ Challenge

โ€‹

How would you let the user know there’s a fire happening in a nearby town that is causing road closures? The effect on their commute is unknown, but there is a definite danger if the fire gets closer. How do you communicate this to them? When? Write it.

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters

Body: 45 characters max

Solution

User State of Mind: 

Calm ๐Ÿ™‚, Focused ๐Ÿ˜(on driving)

Tone of Voice: 

Serious, Respectful, Formal, Matter-of-fact

Note: 

Assuming we know their GPS location and route to work, we can time the message accordingly if they are within a 5km of the fire. Keep the message short, and to the point, as the user is driving.

alert.png

Day 7

๐Ÿ“œ Scenario

โ€‹

A sports fan is at a wedding while their favourite team is playing against their arch-rivals. Their team scores.

โšก๏ธ Challenge

โ€‹

How would you, quickly, let the sports fan know about the latest play, the current score, and the key players? Write it.

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters

Body: 45 characters max

Solution

 ๐ŸŽ‰

โ€‹

GOOOAAAL! Liverpool Scores!

It's now 1-0! Salah scores; Jones assists.

User State of Mind: 

Distracted ๐Ÿฅด, Restless ๐Ÿ˜ฃ

Tone of Voice: 

Serious, Respectful, Casual, Enthusiastic

Note: 

Weddings can be a LOT to take in. The user is distracted, and needs copy that is engaging enough to grab their attention. (This is a challenging one, given the word count.)

โ€‹

Assumptions: The game is football. Liverpool vs Arsenal. Goal scorer: Mohamed Salah. The score is 1-0.

Day 8

๐Ÿ“œ Scenario

โ€‹

The user is a casual music fan and (on occasion) goes to live concerts. They have a music player app on their phone.

โšก๏ธ Challenge

โ€‹

Tell the user that one of their favorite bands is playing live in their town. How would you compel them to want to go?

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters

Body: 45 characters max

Button: 25 characters

Solution

User State of Mind: 

Not known

Tone of Voice: 

Funny, Irreverent, Casual, Enthusiastic

Note: 

  • The idea is to compel the user

  • It also needs to be energetic, create a sense of urgency

  • Use of words like "FOMO" to attract a younger audience

exo.png

Day 9

๐Ÿ“œ Scenario

โ€‹

The user is trying to rent a car using an application but the credit card on file has expired.

โšก๏ธ Challenge

โ€‹

Write them an error message so that they can correct the problem.

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters

Body: 45 characters max

Solution

๐Ÿ’ณ

โ€‹

Your saved card has expired

Check with your bank, or add a new card to proceed.

User State of Mind: 

Vulnerable ๐Ÿ˜ฏ, Confused ๐Ÿค”

Tone of Voice: 

Serious, Respectful, Formal, Matter-of-fact

Note: 

We need to be clear, concise and compassionate. The copy should not confuse the user, and use plain words to describe the issue and what they should do next.

Day 10

๐Ÿ“œ Scenario

โ€‹

The user is trying to view a website to help them buy a car. But, the content can’t load without the user’s location. They need to enter their ZIP code and first name.

โšก๏ธ Challenge

โ€‹

Ask them where they live and who they are without sounding like you're unnecessarily mining their data.

๐Ÿ“Œ Constraints

โ€‹

Headline: 25 characters

Body: 45 characters max

Button 15 characters

Solution

Help! Too.. many cars..

โ€‹

We need your location to show cars near you.

Where do you live? (ZIP Code)

Enter ZIP Code...

What do we call you? (First Name)

Enter a first name...

User State of Mind: 

Distrustful ๐Ÿคจ, Impatient ๐Ÿ˜’, Annoyed ๐Ÿ˜ค

Tone of Voice: 

Funny, Respectful, Casual, Enthusiastic

Note: 

People hate getting blocked, so using a funny tone will soothe the user's irritation somewhat. The copy should clearly convey WHY we need this information and how it benefits the user.

Day 11

๐Ÿ“œ Scenario

โ€‹

An elderly user is doing a Google search to find an easy way to buy contact lenses online.

โšก๏ธ Challenge

โ€‹

Write a title and meta description for a website that sells subscription contact lenses delivered to a user every 30 days—convince them to try it.

๐Ÿ“Œ Constraints

โ€‹

Title: 60 characters

Meta Description: 160 characters

Solution

User State of Mind: 

Vulnerable ๐Ÿ˜ฏ, Confused ๐Ÿค”

Tone of Voice: 

Serious, Respectful, Formal, Matter-of-fact

Note: 

Here we need very plain and simple language. Avoid the use of heavy words or jargon, and keep the tone formal and straightforward. No funny business. Try to tap into the user state of mind with words like "comfort" and "hassle"

simplylenses.com

SimplyLenses | Contact lenses delivered to you

No need to step out. We deliver contact lenses to your doorstep every 30 days, for a monthly fee of โ‚น150. Subscribe now and leave all the hassle to us.

Day 12

๐Ÿ“œ Scenario

โ€‹

A user is creating an account. When they come to the step where they are asked to enter their name, they get an error message. A fraud detection software thinks their name is fake—but it’s wrong 5% of the time.

โšก๏ธ Challenge

โ€‹

Write an error message that prompts them to fix the error without shaming them for having a fake-sounding name.

๐Ÿ“Œ Constraints

โ€‹

45 characters max

Solution

What's your name?

O Lala

That's a unique name! Add it to our list here

User State of Mind: 

Touchy ๐Ÿ˜’, Sensitive, Annoyed

Tone of Voice: 

Funny, Irreverent, Casual, Sympathetic

Note: 

  • Compliment them on the uniqueness of their name

  • Imply that it's the system's fault for not having it in their list

  • Make them feel like they are helping another person with the same name by adding it to the list

Day 13

๐Ÿ“œ Scenario

โ€‹

A short-haul truck driver has a phone app that monitors his route, schedule, fuel & deliveries. He has 6 more deliveries before stopping for fuel and lunch. Due to unexpected traffic, he’s behind schedule.

โ€‹

He can choose to stay on his planned route for a few more stops, but risk running low on fuel and missing lunch, or he can get fuel and lunch now and finish the deliveries later.

โšก๏ธ Challenge

โ€‹

Write a push notification alerting him of this dilemma and options.

โ€‹

Hint: Before you write your solution, try and empathize with the litany of crap that a truck driver probably has to put up with on any given workday. Once you feel like you have some perspective, give this challenge a shot.

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters max

Body: 45 characters max

Button(s): 25 characters max

Solution

We're a little behind scheduleโ€‹

โ€‹

You might run low on gas, so fuel up soon.

User State of Mind: 

Tired ๐Ÿฅฑ, Pissed off ๐Ÿ˜ , Hungry ๐Ÿ˜ต

Tone of Voice: 

Funny, Respectful, Casual, Enthusiastic

Note: 

  • Be extra empathetic. They are already annoyed by the traffic and the delay.

  • Gently give them their options in a casual, sympathetic tone.

Day 14

๐Ÿ“œ Scenario

โ€‹

A user is shopping using a price comparison app that boasts “real-time” pricing on items. As they are checking the price of an item, something goes wrong. The problem is unknown.

โšก๏ธ Challenge

โ€‹

Write a message that informs the user that they cannot access the app right now.  You cannot specify "why" the app doesn't work, you also want them to continue using the app.

๐Ÿ“Œ Constraints

โ€‹

Headline: 30 characters max
Body: 120 characters max
Button(s): 15 characters max

Solution

User State of Mind: 

Impatient ๐Ÿ˜’, Confused ๐Ÿ˜ฆ, Annoyed ๐Ÿ˜ค

Tone of Voice: 

Funny, Irreverent, Casual, Enthusiastic

Note: 

  • User might be annoyed, so make it brief

  • Keep their attention. There's a very real chance of losing users at a point like this.

  • Maintain a friendly tone

  • Collectively laugh at this guy's paranoia

steve@2x.png

Vector created by macrovector

More coming soon...

Day 15: The Final Challenge

๐Ÿ“œ Scenario

โ€‹

Using the browser on your mobile device, please go to Facebook and log in. Tap the menu icon and then tap Create New Page in the Pages section.

โšก๏ธ Challenge

โ€‹

Rewrite the page creation and user onboarding experience. Be bold and take risks.

๐Ÿ“Œ Constraints

โ€‹

Headline: 45 characters max
Body: 100 characters max
Button(s): 25 characters max

Time limit: 1 hour

or

โšก๏ธ Challenge

โ€‹

Write a multi-screen registration experience for a car-buying app that lets users view discounted prices. The app also enables dealers to call and email the user so they'll visit the dealership to buy a car.

๐Ÿ“Œ Constraints

โ€‹

Headline: 45 characters max
Body: 100 characters max
Button(s): 25 characters max

Time limit: 1 hour

or

โšก๏ธ Challenge

โ€‹

Write a multi-screen onboarding experience for a banking app that automatically pays a user's bills every month—as long as they set it up correctly.

๐Ÿ“Œ Constraints

โ€‹

Headline: 45 characters max
Body: 100 characters max
Button(s): 25 characters max

Time limit: 1 hour

Solution

Once you are done with your chosen challenge, include a short, one-paragraph explanation of your design decisions. Defend and rationalize your work. 

TIP: Pay close attention to the info you'll need to get from the user to make each experience work properly. You may notice that these challenges are a bit different from the previous ones.

Illustrations by Freepik Storyset

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